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Waiting times
At Rugpoli we constantly keep a close eye on the waiting time between a consultation request and the actual appointment.
For the initial outpatient consultation we aim to get you an appointment within 2-3 weeks. Treatment can often be started straightaway during the initial consultation. If treatment cannot be started straightaway there will be a waiting time from between a few days to weeks after the initial consultation.
From the 28th of April, in accordance with national policy as drawn up by the ministery of Health, Welfare and Sports, Rugpoli provides regular medical care to its patients. When making an appointment, the urgency of care is estemated and an appointment is planned based on that information.
Description of access times for individual appointments
De toegangstijd is het aantal dagen tussen het moment dat u een afspraak maakt tot het moment dat u terecht kan. In de tabel hieronder staan de actuele toegangstijden op dinsdag 24 juni 2025 voor een individuele afspraak. De toegangstijden worden wekelijks bijgewerkt en zijn tevens te vinden op Zorgkaart Nederland.
The access time is the number of days between the moment you make an appointment and the moment you can go. The table below shows the current access times on Tuesday 1 April 2025 for an individual appointment. The access times are updated weekly and can also be found on Zorgkaart Nederland.
| Rugpoli |
Randstad |
Twente |
Veluwe |
Brabant |
Hofstad |
Amsterdam |
| Pijnbestrijding / anesthesiologie | 7 dagen | 7 dagen | 29 dagen | 2 dagen | 17 dagen | – |
| Radiologie (MRI-scan) | 9 dagen | 29 dagen | 2 dagen | 3 dagen | – | – |
| Musculoskeletale geneeskunde | 7 dagen | 7 dagen | 42 dagen | 3 dagen | 17 dagen | 6 dagen |
| Neurologie | 2 dagen | 7 dagen | 22 dagen | 3 dagen | 17 dagen | – |
| Reumatologie | – | – | 43 dagen | 15 dagen | – | – |
| Sportgeneeskunde | – | – | – | 10 dagen | – | – |
Waiting list mediation
If you think the waiting time is too long, you can always contact us or ask your health insurer for waiting list mediation. Your health insurer can support you in this, so that you can possibly be helped more quickly. The maximum acceptable waiting time that has been jointly agreed upon by healthcare providers and health insurers (the Treeknorm) is 4 weeks for access to the outpatient clinic and diagnostics. For treatment, the maximum acceptable waiting time is 7 weeks.
The access time is the number of days between the moment you make an appointment and the moment you can go. The table below shows the current access times on Tuesday 1 April 2025 for an individual appointment. The access times are updated weekly and can also be found on Zorgkaart Nederland.
| Rugpoli |
Randstad |
Twente |
Veluwe |
Brabant |
Hofstad |
Amsterdam |
| Pijnbestrijding / anesthesiologie | 7 dagen | 7 dagen | 29 dagen | 2 dagen | 17 dagen | – |
| Radiologie (MRI-scan) | 9 dagen | 29 dagen | 2 dagen | 3 dagen | – | – |
| Musculoskeletale geneeskunde | 7 dagen | 7 dagen | 42 dagen | 3 dagen | 17 dagen | 6 dagen |
| Neurologie | 2 dagen | 7 dagen | 22 dagen | 3 dagen | 17 dagen | – |
| Reumatologie | – | – | 43 dagen | 15 dagen | – | – |
| Sportgeneeskunde | – | – | – | 10 dagen | – | – |
Waiting list mediation
If you think the waiting time is too long, you can always contact us or ask your health insurer for waiting list mediation. Your health insurer can support you in this, so that you can possibly be helped more quickly. The maximum acceptable waiting time that has been jointly agreed upon by healthcare providers and health insurers (the Treeknorm) is 4 weeks for access to the outpatient clinic and diagnostics. For treatment, the maximum acceptable waiting time is 7 weeks.