Complaints procedure

It may arise that you are dissatisfied with the way the examination or treatment was carried out, with staff attitudes, or with something else. In such an instance you are advised to notify the employee(s) concerned of your complaint(s) as soon as possible.

Contacting the Rugpoli complaints officer

The complaints officer mediates between you and the employee, seeking a suitable solution for the complaint. The complaints officer is impartial and independent and does not judge your complaint. The complaints officer handles your complaint accessibly, quick and efficient.

If you want to speak to the complaints officer, you can contact us by calling 074-3762014. You may ask for mrs. M. Kokkelink. You can also contact her by e-mail: m.kokkelink@rugpoli.nl. If you prefer sending a letter, you may address it to Rugpoli, De Eiken 3, 7491 HP Delden. More complaint procedural information can be obtained from reception.

If you are unable to come to a solution with the complaints officer, the Healthcare Quality, Complaints and Disputes Act (WKKGZ) enables you to submit a complaint to the Geschillencommissie EZa. This is an independent, external committee who investigates your complaint and provides a binding judgement. For further information please visit:  www.geschillencommissie-eza.nl